I'd like to buy a Jimmy Crystal product. Where should I go?
You can find our products in high-end department stores and unique stylish boutiques all around the world. If you are located in the US, you can call our toll free customer service number (1-800-251-2116) and we will help you find the most convenient retailer location. If you are outside the US, please go to the “Contact Us” page and get in touch with one of our international agents.
I currently own a Jimmy Crystal product. How do I take care of it?
Your Jimmy Crystal product will maintain its luster for years to come if you follow these simple instructions:
1. Keep your crystallized product away from extreme temperatures.
2. Choose a hard-shell case to carry your sunglasses or reading glasses.
3. Avoid contact with sharp objects.
4. Always use a dry soft cloth to wipe your Jimmy Crystal products.
One of the crystals came off from my product. What do I do now?
We understand what it feels like when a single crystal is missing from a glamorous Jimmy Crystal product. Therefore, we are very proud of our lifetime warranty on all our crystals. Whenever a crystal falls off, call our toll free number 1 800 251 2116 and a customer service representative will gladly walk you through the steps to getting your crystal replaced.
I have a few questions for you, and would also like to provide some feedback on your products/website. Who should I contact?
We are always here to answer any questions you may have and welcome any feedback as we strive for perfection. Please send any questions and comments you may have to info@jimmycrystal.com and we will respond to you as soon as possible.